Privacy Policy
Last updated: January 12, 2025
This Privacy Policy explains how Nexli ("we", "us", "our") collects, uses, and protects information when you use our website, application, APIs, or embedded chat experiences.
Information We Collect
- Account details such as name, email, and company affiliation.
- Chat transcripts, uploaded files, and configuration metadata that you choose to provide.
- Usage, device, and diagnostic data so we can secure and improve the service.
- Cookies or similar identifiers to keep you signed in and remember preferences.
How We Use Information
- To deliver the products and features you request.
- To provide support, detect abuse, and maintain reliability.
- To develop new functionality and improve quality.
- To comply with legal obligations and enforce our terms.
Legal Bases
Depending on your jurisdiction, we rely on one or more of the following legal bases: contract (to provide the service), legitimate interests (security, product analytics, support), consent (where required for optional features), and compliance with law.
How We Share Information
We use trusted service providers to host infrastructure, process payments, deliver email, and provide analytics or customer support. These partners may access personal data only to perform services on our behalf and must protect it to Nexli standards. We do not sell personal information.
International Transfers
Data may be processed in the United States and other countries where our processors operate. When transfers occur, we implement safeguards such as standard contractual clauses or other legally recognized protections.
Retention
We retain personal information for as long as it is needed to provide the service, comply with obligations, resolve disputes, and enforce agreements. We also honor configuration choices set by your organization administrators around data retention.
Your Rights
You may have rights to access, correct, delete, export, or object to our processing of your personal data. To exercise these rights—or to designate an authorized agent—contactprivacy@nexli.ai. We respond to verified requests as required by law.
Cookies
Nexli uses cookies and similar technologies to authenticate sessions, remember preferences, and analyze product usage. You can review more details in our Cookie Policy and adjust preferences in Privacy Choices.
Children
Our services are not directed to children under 13 (or the age required by local law). If we learn that we collected personal data from a child without appropriate consent, we will delete it.
Security
We implement technical and organizational safeguards to protect customer data. Learn more about our practices on the Security page or reach out for detailed documentation.
Changes
We may update this policy as our products evolve or legal requirements change. Material changes will be communicated via email or in-product notice. Continued use of the service indicates your acceptance of the updated policy.
Contact
Email privacy@nexli.ai or write to Nexli, Attn: Privacy, for any questions about this notice or to submit a privacy request.
This policy summarizes our current practices; it does not create contractual commitments beyond those in our Terms of Service or customer agreements.